Spotify is adding one-on-one messaging inside the app to make sharing music and podcasts more social and to keep shared-content history. Users can only start chats with people they have previously shared content with, including collaborators on playlists, jams, blends, Family, and Duo plans, and recipients must approve chat requests. Links sent from external platforms can be tapped to approve chat requests, or users can send invite links to contacts. Messages are accessible via profile pictures under Messages on the left hover bar and support emoji reactions. Messages are encrypted at rest and in transit but not end-to-end; Spotify reviews and allows reporting of messages.
Messages are only one-on-one, and you can only start a chat with someone with whom you have previously shared content. That means if you have a collaborative playlist with someone, or have joined a jam or a blend, you can start a conversation with them. This also applies to people on a Family or Duo plan with you. Once you send a request, they will have to approve it to start a conversation.
Outside of Spotify, if someone sends a Spotify link to you on platforms like Instagram, Facebook, WhatsApp, Snapchat, or TikTok, you can tap on it and approve their request to chat. Alternatively, you can send an invite link to someone in your contacts. The company said that users should continue sharing content outside Spotify, and the new message feature is a "complement" to that.
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