Garmin's software struggles to keep up with user data, leading to a lack of personalized coaching. Plans appear to be created by a few coaches, resulting in a one-size-fits-all approach that fails to accommodate individual needs. Additionally, Garmin's focus on hardware over software impacts the app's overall experience. In contrast, Runna succeeds in providing real-time adaptations and clear workout goals, fostering a sense of trust with users by offering tailored guidance rather than generic recommendations.
Garmin's software just doesn't evolve at the same pace as the data it collects, resulting in a lack of personalized coaching options even with extensive user data.
Plans seem to be built by a handful of coaches, which limits flexibility, making users feel like they receive a generic approach instead of tailored support.
Garmin's focus on hardware means their coaching app feels underdeveloped and not prioritized, which impacts the quality of the user experience.
Runna excels with real-time adaptation and goal clarity, effectively building trust by providing users with personalized workout guidance rather than generic plans.
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