Kattia Balestier, after 40 years at Altais Medical Group Baywest, continues to foster connections with patients in a changing healthcare landscape. Originally part of a family practice for low-income immigrants, she has witnessed generational shifts as patients return with their own children. Nostalgic for times of closer relationships, she remains committed to her role, navigating challenges with a calm demeanor and bilingual skills, contributing significantly to the practice's community impact.
"I have seen patients who were babies and now they come back to me with their own kids. Babies that now are adult patients, that is so amazing to me."
"You were not happy with the services?" she asked mildly. She patiently listened to his concerns, then offered him an appointment with another doctor in the practice.
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