Elanor Maxey stated on TikTok, 'Today Genie and I have now been officially banned from every Asda in Britain simply because I didn't present her "Service ID" (something that doesn't exist). I also was asked for my dog licence... something that hasn't ever existed within my lifetime.' This highlights the misunderstanding regarding the legal requirements for service dogs.
Elanor expressed her frustration, saying, 'I was in more of a state as I was already dizzy which is why I was popping in just for a sandwich.' This emphasizes her vulnerable situation and the need for understanding in such moments.
The Asda spokesperson acknowledged the incident, saying, 'This falls short of the welcoming culture we strive for at Asda. We are clear that assistance dogs are welcome in all of our stores and we will be reminding our colleagues of this policy as a matter of urgency.' This statement shows Asda's commitment to rectify the issue.
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