We would like to reassure all our customers that the issue is isolated to a single property. As part of our normal process, we have tested surrounding properties and all other sample results were clear with no E. Coli found. There are no concerns surrounding the quality of drinking water in the area and customers can continue to use and drink their tap water as normal.
The issue was initially reported by The Guardian, which highlighted that a notice had been sent to the affected property advising precautionary measures, including boiling water before use and bleaching taps and sinks. Thames Water has since clarified that this advice applies only to the single impacted property and not the wider community.
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