Virgin Media O2 accelerates automation across mobile network | Computer Weekly

"In its strategy to maintain acceptable performance levels for mobile users, VMO2 has expanded its relationship with infrastructure modernisation firm Zinkworks. VMO2) added that it is building on two years of experience monitoring its fixed broadband network, where the technology is said to have reduced repair times by more than a third, cutting the need for engineer visits by 12%."

"The operator is extending this approach into its mobile network, deploying AI-driven automation technology to minimise downtime across its mobile network, as well as to pre-empt issues and maximise network uptime. The expanded partnership with Zinkworks will aim to support more resilient and reliable mobile connectivity across the UK, improving performance during peak demand and delivering a more consistent customer experience."

"The initiative is based on the core Google Cloud platform and features such as Gemini and Vertex AI to deliver AI-enabled autonomous network capabilities for Virgin Media O2. The management technology will be deployed across key parts of the VMO2 mobile network, including radio access, core systems and network operations. By combining real-time network data with intelligent automation, the network can continuously monitor itself, anticipate potential problems and take corrective action, with engineers retaining complete oversight."

Virgin Media O2 is deploying AI monitoring tools in its mobile network to predict and prevent faults and deliver more reliable service nationwide. The operator expanded its partnership with Zinkworks, building on two years of fixed broadband monitoring that reportedly cut repair times by over a third and reduced engineer visits by 12%. The initiative extends AI-driven automation across radio access, core systems and network operations to minimise downtime, anticipate faults and improve peak-period performance. The solution uses Google Cloud technologies including Gemini and Vertex AI to combine real-time data with intelligent automation while keeping engineers in oversight.

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