A report by the US Government Accountability Office (GAO) criticizes the inefficiency and outdated nature of government IT operations, highlighting a need for major reforms. The GAO suggests nine specific actions for improvement, emphasizing better oversight, management, and strategic planning for IT systems. Noting a staggering investment of over $100 billion, the report underscores frequent failures in IT projects and urges agencies to enhance cloud services, workforce management, and digital capabilities. The need for modernization is echoed in the context of international challenges faced by public sector IT.
"The federal government is not fully reaping the benefits of modern technology to reduce costs and better serve the American people," Gene L. Dodaro, U.S. Comptroller General and head of the GAO, said.
"As federal IT needs intensify and technologies evolve and become more complex, federal agencies must address the longstanding IT acquisition and management challenges GAO has identified since this area was designated high risk in 2015," Dodaro added.
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