Steve Furlong, FNBO director of fraud management, emphasizes the importance of verifying customer identities, stating, "Am I really speaking to the true cardholder?" This reflects the bank's focus on distinguishing legitimate customers from potential fraudsters, a critical concern amid rising cyber criminality.
Furlong acknowledges the complex challenge of know-your-customer (KYC) issues in today’s banking environment, especially with threats like deepfakes and man-in-the-middle attacks. His mandate has evolved into ensuring security while also balancing customer service.
Collection
[
|
...
]