'The confirmation of the transaction is just as important as the underlying transaction': Truist's Chris Ward on how to simplify global transactions for SMBs - Tearsheet

Chris emphasizes that payment services should be easy to use for SMBs, highlighting simplicity as a cornerstone for effective customer interactions yet acknowledging the pressing complexities of international payments.

The 3 S's of the economy—Simplicity, Speed, and Security—are crucial for modern payment systems, according to Chris. He advocates for reducing friction points in payment services.

Chris draws a parallel between financial interactions and Uber, suggesting that customers expect swift transaction updates, and transparency during their interactions to improve user experience.

As SMBs expand globally, the importance of managing cross-border payments effectively has emerged. They seek not just cheaper rates but also improved digital solutions to enhance their experiences.

Read at Tearsheet