Asda encountered a £21 million discrepancy in its stock reporting between SAP and Manhattan systems, impacting quarterly reporting and potentially delaying financial information.
Efforts to resolve an 11 million item mismatch are ongoing, with a plan to post manual corrections to stores once the finance team verifies Manhattan data.
The internal Major Incident report cautions that this situation could result in dysfunctional commercial decision-making and delays in consolidating financial results.
A spokesperson for Asda claimed the discrepancy was minor and quickly rectified, asserting there was no financial or operational impact from the issue.
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