Stuart Appelbaum, president of the Retail, Wholesale and Department Store Union, said, 'There's too much harassment that goes on throughout the year, but especially during the holiday season.' He explained, 'Everyone is stressed out. If they can't find the item they're looking for, they get upset and whom do they blame? They blame the shop worker.' This highlights the growing concerns for employee safety amidst increasing customer frustrations during peak shopping times.
David Johnston, vice president of asset protection at the National Retail Federation, believes body cameras can be effective, stating, 'The moment that you see yourself is probably [when] you're going to change your behavior, and that's what I think the use of a body-worn camera can do.' This suggests that self-awareness induced by cameras might help in reducing aggressive behaviors.
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