Patterson emphasized the precarious state of the Horizon system, stating, "I have major concerns about the continued use of the Horizon system, which has reached its 'end of life'. Long extensions might not be possible, as some parts of Horizon are so old that we’re hesitant to turn them off, uncertain of the consequences." This highlights the risks associated with the outdated technology and the critical need for a reliable transition period.
Addressing the inquiry, Patterson revealed the ongoing requests for extensions, noting, "This morning, as I walked into this building, I had another request, which was for four years. So this continues to move around." This indicates the Post Office’s uncertainty and the complexities involved in moving away from the Horizon system.
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