The MTA has introduced the Convo Access Pilot, an innovative program that allows individuals who are deaf or hard of hearing to instantly access American Sign Language (ASL) interpreters while navigating NYC's public transportation system. This free, user-friendly program requires no app download; users simply scan a QR code at stations to connect with interpreters. The initiative, which aims to foster inclusivity among over 200,000 New Yorkers with hearing disabilities, reflects a commitment to ensuring safe and comfortable transit experiences for all. High activation rates indicate strong community engagement with the service, particularly at major stations.
For over 200,000 New Yorkers who are deaf or hard of hearing, today we tell them that they belong, MTA Chief Accessibility Officer Quemuel Arroyo said.
The MTA's Convo Access pilot is a groundbreaking step toward ensuring that all riders have equal access to transit services, NYC Mayor's Office for People with Disabilities Commissioner Christina Curry...
Users do not have to download an app to use the program. The app facilitates communication with station agents for people who are deaf or hard of hearing.
Real-time access to information is critical for a seamless and independent transit experience.
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