"We just got a bill yesterday which included 3,500 in maintenance with no breakdown of what that is. We are yet to see them do any maintenance on the property but they just keep upping it."
"Basic questions like, 'What are you doing with this money?', we can't get answers for, and there seems to be no right of recourse on this - we have no power."
"Every time I think of 20,000, I'm thinking, 'that's my pension', says Ms Woods. 'They are taking my life, they are ruining my life - it's criminal.'
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