Ms. Ockenden stated that despite the staff being aware of Phoebe's vulnerabilities, she was left alone in the waiting area for seven hours, which she termed 'unacceptable'.
While reflecting on her experiences, Ms. Ockenden noted, 'It's just unspeakable, it's absolutely disgusting and disgraceful that this is happening to vulnerable patients, especially my daughter.'
Describing the wider situation, Ms. Ockenden expressed her fear, saying, 'I’m desperately worried about this winter... we’ll be very lucky if we get through the winter without her needing to go in.'
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