A recent Consumer Reports survey highlights a lack of understanding among smart device users regarding the importance of software updates. Many consumers are purchasing Internet of Things (IoT) products without realizing they may lose vendor support, rendering the devices insecure or unusable. The survey found 43% of respondents were unaware of potential loss of software support at the time of purchase. Additionally, 40% only learned their device lost support when it ceased functioning, pointing to an urgent need for clearer communication from manufacturers on device lifespan and security risks.
Consumer Reports' survey indicates a significant majority of smart device users lack awareness about the importance of ongoing software support, risking security and functionality.
The survey revealed that 43 percent of connected device owners were unaware that their devices might lose software support, highlighting a concerning knowledge gap.
40 percent of users only discovered their device lost software support when it stopped working, indicating a reactive rather than proactive approach to device management.
The data shows a clear need for better communication from manufacturers regarding the lifespan and support of IoT devices to protect consumer interests.
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