Passengers expressed significant dissatisfaction with the new train timetable changes, highlighting how these adjustments led to confusion and disrupted their regular commuting experience.
Complaints from passengers revealed that many found the website confusing, as outdated arrival and departure times were still being displayed, causing frustration among those trying to use the updated services.
Many users criticized the rail operator's marketing around the new arrangements, stating it was inadequate and failed to effectively inform the public about the changes in a clear manner.
A commuter articulated dissatisfaction with increased travel time and being required to change trains, urging the rail operator to restore the previous schedule for better convenience.
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