The article reflects on a personal experience with an expensive coat whose zipper broke shortly after purchase. The author recounts the impulsive decision to buy the costly Dunhill coat at Heathrow Airport and later the humiliating moment when the zip failed. Seeking to fix the issue, the author discovers that such repairs are not straightforward and often need direct maker intervention. The narrative explores themes of pride, consumer dissatisfaction, and the peculiarities of everyday item repairs.
You must talk to the maker, she insisted. I made an appointment to consult with Dunhill, whose shop is tucked away on one of London's most exclusive streets.
Next to me was my colleague, the ex-Arsenal player Lee Dixon. I showed him the receipt. Sometimes, he said, you really are an idiot.
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