"According to Down Detector, the problems started at around 11:17 BST, and are affecting users across the UK. So far, more than 4,000 issues have been logged on the site. Of those who reported problems, 62 per cent said they were experiencing problems with mobile banking, while 30 per cent were struggling with online banking. The remaining eight per cent said the issue was with mobile login."
"Several customers have flocked to X to discuss the outage. 'Your mobile app and online services are down, and online payments I make are being declined. What's going on?' one user tweeted. Another added: 'Service status says everything is fine - yet you've already had hundreds of messages saying that the app isn't working. 'Any chance of being honest and transparent with your customers about why we can't access our money?!'"
"Daily Mail's Science & Technology Editor, Shivali Best tried to access the HSBC mobile app and was able to login, but was unable to access her accounts. 'Sorry your information isn't available right now. Please try again later,' an error message reads. Several customers have flocked to X to discuss the outage. 'Your mobile app and online services are down, and online payments I make are being declined. What's going on?' one user tweeted."
HSBC's mobile and online banking services experienced an outage starting around 11:17 BST that affected users across the UK. Down Detector logged more than 4,000 reports, with 62% citing mobile banking problems, 30% online banking issues and 8% mobile login faults. A user was able to log in but received an error: 'Sorry your information isn't available right now. Please try again later.' Customers reported declined online payments and demanded transparency on social media. HSBC confirmed the issue, described it as a matter of urgency, tweeted a service update at 11:45am and advised customers with urgent issues to call Customer Services on 03457 404404.
Read at Mail Online
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