The Dart Charge regime has faced significant scrutiny after an investigation revealed numerous issues, including dormant accounts, payment struggles, and wrongful fines, leading to widespread concern among motorists.
Many motorists report troubling experiences with the Dart Charge system since the change in the contracted charging provider in July 2023, prompting the National Highways to acknowledge existing issues and work on resolutions.
With over 50 million vehicles crossing each year, the Dart Charge fees vary, affecting diverse vehicle types; the situation has intensified due to operational challenges accompanying the recent provider change.
Despite previous expectations of ending tolls in 2003, the Dart Charge has continued to generate revenue, exceeding 215 million in the last fiscal year, contributing significantly to ongoing operational costs.
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