During a scrutiny panel meeting on January 23, Islington councillors confronted Thames Water representatives over significant infrastructure failures, including outdated Victorian pipes impacting residents. Officials disclosed details about a £20 million Pentonville pipe upgrade and acknowledged the need for improvements. Councillors shared personal stories of billing issues, with one resident facing £820 charges for unresolved leaks, emphasizing the utility's deficiencies. With Ofwat labeling Thames Water as the least resilient water company in the UK, the meeting illuminated serious ongoing concerns about service reliability and the company's accountability towards local communities.
Cllr Nijar expressed concern over the quality of water and the impact on residents, stating Thames Water's failure to upgrade old infrastructure is unacceptable.
Cllr Tricia Clark voiced her lost confidence in Thames Water's ability to manage sewage, highlighting Ofwat’s criticism of the company's resilience.
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