When we inspected Wordsworth Health Centre, we were pleased to find leaders had made significant improvements to the service to keep people safe and ensure their needs were met. These included improvements to their systems for handling high-risk medications, keeping people safe, and ensuring there were enough staff with suitable training to care for people safely.
Ms Ray also highlighted that the practice had responded to negative feedback from the 2024 GP Patient Survey by implementing a new booking system, assigning more staff to phones at peak times, and arranging additional staff training. This led to an increase of more than 1,300 appointments in January 2024 compared to April 2023.
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