Grubhub misled customers about delivery costs and drivers about earning potential, resulting in deceptive practices that damaged trust and unfairly harmed unaffiliated restaurants.
The FTC found that Grubhub engaged in various unlawful practices to deceive both diners and workers, significantly inflating costs and falsely advertising earnings.
Grubhub’s internal messages indicated a strategy to mislead consumers by adding service fees that were 'truly more expensive,' leading to final prices well over advertised costs.
Grubhub falsely advertised restaurants not enrolled in its platform, affecting the reputation and revenue of these businesses, as many as 325,000 during its operation.
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