The final report into the Nats failure emphasized the need for 34 changes, focusing on improving the command structure and backup systems to prevent recurrence.
The incident highlight was that both the primary and backup systems went into maintenance mode to avoid dangerous information being processed, resulting in complete operational disruption.
Authors of the report stress that both systems triggered maintenance mode after an error, showcasing a critical flaw in the automated system's design and its inability to handle exceptions.
Nats' review should incur alternative command structures, with recommendations for a single incident manager model to streamline responses during failures.
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