"We are overloaded with clothes and shoes," reads the caption on one Instagram reel showing clothing piled up in giant mounds with little organization.
Volunteers ended up essentially moving stuff from point A to B around the parking lot, and then back from B to A. 'It was volunteer work that was almost kind of pointless, because it was so chaotic.'
Based on the data that we have, we have estimated that, typically, about 60% of donations simply have no use."
She ended the video with a reminder to would-be donators: 'Don't send trash.'
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