A total of 43 per cent of respondents said they were dissatisfied with the council's services, while nearly half expressed dissatisfaction with repairs and maintenance.
Cllr James Slater emphasized the need for improved communication and accountability, stating that residents feel their feedback isn't being taken seriously.
Cllr Sagal Abdi-Wali proposed a proactive approach, urging the council to use a customer relationship management system to track communication effectively.
Cllr Slater noted that engaging with leaseholders has started to yield positive results, as the residents feel more acknowledged by the council.
#leaseholders #council-services #repairs-and-maintenance #communication-improvement #resident-engagement
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