911 Dispatcher Kim Krause received a call from a 10-year-old boy needing help with math homework, acknowledging he shouldn’t use 911 for non-emergencies.
Deputy Chase Mason responded to the call and successfully helped the boy with his decimal-based math homework while advising him on proper emergency calling.
Lt. Chris Madle emphasized the unique situation, stating that the deputy was under pressure to ensure the boy received the proper help while reinforcing the 911 guidelines.
After assisting with the homework, Deputy Mason provided the boy with his business card for non-emergency inquiries, reinforcing community engagement beyond emergencies.
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