Booking.com allows users to book trips for others by adding their email addresses, which can lead to unintended issues if typos occur or wrong domains are used.
The inability to remove a trip from an account, even due to a mistake, raises privacy concerns, especially when sensitive information is involved.
Booking.com maintains that this issue is not a 'system glitch' or breach, but rather a result of human error in inputting information.
Hoffman-Andrews points out the limitations companies face in preventing user errors, stating there's only so much they can do to protect users from their own typos.
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