American Express has added digital waiting lists to several Centurion Lounges, addressing overcrowding issues and enhancing the experience for members who prefer avoiding terminal waits.
Gary Leff highlights that the essence of an airport lounge is to escape the terminal queues, and the new digital waiting list aims to fulfill that expectation.
Despite improvements like digital waiting lists, some lounges still face challenges with entry logistics, indicating a need for better management across the Centurion Lounge network.
Reports from users on the r/AmexPlatinum subreddit suggest growing acceptance of the digital waiting system at lounges like the Dallas-Fort Worth Centurion Lounge.
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