The U.S. Department of Veterans Affairs is reconsidering plans to send telehealth therapists back to potentially non-private office environments. Responding to privacy concerns from mental health clinicians regarding confidential therapy sessions, a recent memo mandates that providers must have private workspaces to foster therapeutic relationships with Veterans. The changes come after significant backlash and fears from clinicians regarding their ability to maintain confidentiality in a call center-like setting as the agency aims to cut jobs amid expansions mandated by the PAC Act.
"Amid widespread concerns for privacy, the VA memo ensures that mental health clinicians will have private workspaces to foster confidential therapeutic relationships with Veterans."
"Many clinicians expressed fears about returning to offices lacking privacy, which could impede their ability to provide effective therapy for Veterans."
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