The article highlights the invaluable role of Switchboard, the LGBT+ helpline established in 1974, which provides essential support and guidance to individuals seeking help. Operators detail their experiences receiving calls from a vast spectrum of emotional needs, ranging from simple social inquiries to serious health concerns like HIV/AIDS. The narrative emphasizes the unique understanding that Switchboard operators have regarding the complexities of LGBT+ life, showcasing their dedication to responding sensitively to each caller's situation, embracing the urgency and importance of their mission to foster connection and understanding within the community.
Switchboard was by us, for us. It started in 1974. A year later, it was 24 hours. Who was gonna take that call...but us?
You never knew what the caller was gonna be when you picked up the phone. It could be anything from something very simple to something very serious.
The moment when you hear someone, a silent call, and you hear that breath, that apprehensive breath, they're still there, they're trying to talk to you.
Who else was gonna get that? Who was gonna understand what it feels like to walk along the street with your girlfriend, with your hands so close that you can almost, almost touch, but they're not?
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