Wioletta Smith stated, "I always made sure to attend all my appointments... So to then find out less than a year later that I had cancer came as a huge shock; I was absolutely devastated."
Following her diagnosis, Ms. Smith mentioned, "It would have been easy for me to crumble and think 'why me?' but I knew I couldn't change the diagnosis so I was determined to fight it."
The Kingston Hospital Foundation Trust acknowledged their failure, stating, "the result was not sent via the agreed process, therefore it wasn't received by the breast clinic and the recommendations weren't actioned."
Ms. Smith expressed her feelings after receiving the trust's apology, saying she still feels let down despite the redesign of their process for radiological alerts distribution.
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