"The sanctity of the doctor-patient relationship cannot be untangled from the concept of healing. Within the confines of this relationship exists the opportunity to develop trust and connection over time and to provide care that is personalized and holistic. The tsunami of information available through artificial intelligence (AI) has created fundamental changes to the practice of medicine. No longer is there a question of whether patients Google information about their medical conditions and medications."
"It is nearly impossible to resist the wealth of information available 24/7, especially when faced with anxiety about new medical conditions or medications. Patients no longer refer to this as Googling but rather they consider that they are doing research. Not only has language changed regarding how we interact with AI but emotions have changed. AI technology has advanced to a point where the delivery of the information is transmitted in a highly empathetic and conversational manner."
Sanctity of the doctor-patient relationship links directly to healing through trust, connection, and personalized holistic care. The influx of generative AI has added a new actor that influences patient information-seeking and clinical interactions. Patients conduct AI deep-dives that shape their treatment choices and affect relationships with clinicians. AI’s empathetic, conversational delivery and 24/7 availability reduce anxiety by providing rapid, reassuring information. Language and emotions around online research have shifted. Mindful, intentional use of AI is necessary when accessing medical information. Excessive or toxic AI deep-dives can harm patient well-being and the therapeutic relationship.
Read at Psychology Today
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