A collaborative study by patient organizations and the King's Fund reveals the NHS's communication and administration failures, with 64% of 1,888 respondents encountering issues. Problems include chasing test results, not knowing treatment timelines, and receiving appointment details after appointments. Despite Keir Starmer's claims of improved appointment availability, the public remains divided, with 25% rating NHS communication as poor. Significant numbers remain unaware of whom to contact or how long they might wait for care, indicating a pressing need for structural improvements in NHS administration.
Patients routinely have to chase up test results and do not know when their treatment will occur due to dysfunction within the NHS, which leaves much to be desired.
The research highlights that 64% of patients experienced issues with NHS administration, including missing test results and poor appointment communication, indicating systemic dysfunction.
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