In the United States, we're used to bureaucracy. For the simplest healthcare service, it can take weeks to make an appointment, get seen by a physician, and receive treatment. It's unique to see a healthcare model in which a patient receives treatment in a matter of hours-especially one as complex as the custom prosthetics provided by Jaipur Foot.
During their time in India, Shah and Boyle analyzed patient feedback data to identify trends and to suggest opportunities for how Jaipur Foot can better serve their patients. They also synthesized the organization's current patient feedback process and provided recommendations on how the process can be optimized to improve data collection and analysis.
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