"The member did the right thing - they filed a complaint with the Department of Managed Health Care help center, which led to a broader investigation by the DMHC, which uncovered a much bigger issue," Durawa said.
A Blue Shield spokesperson said the company has been "cooperative throughout the process of this investigation" and has taken steps to correct the issue but did not respond to a KQED inquiry into why the members were charged for contraceptive health care services in the first place.
#health-care #insurance-investigation #contraceptive-services #patient-rights #blue-shield-of-california
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