Unlike most software interfaces, chatbots engage in conversations in various tones and styles, potentially being valued at billions for their conversational capabilities. However, the unique aspect of chatbots producing new claims and facts poses a significant liability for the operating companies.
Chatbots, unlike social media platforms or search engines, act more like automated publishers, generating statements on behalf of their owners. This distinction becomes crucial legally, as Section 230 protection granted to online service providers is not as applicable to chatbot content, raising concerns about liability for defamatory statements generated by chatbots.
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