T-Mobile has announced that select long-term customers may receive a free line, with eligibility criteria such as having an account for five years and no recent cancellations. This offer comes after the carrier raised prices for legacy plans, potentially as a customer goodwill gesture. Customers will be notified via automated text if they qualify. However, those under certain discount programs are excluded, and users cannot finance a new device through this offer, needing to pay a nominal connection charge instead. This strategy mirrors a prior offer targeting customers with a decade of loyalty.
Customers must have maintained their T-Mobile account for at least five years, and those eligible will be notified via automated text regarding the free line offer.
The companyâs recent decision to increase prices for some legacy plans is likely a factor in extending this free line offer to eligible customers.
Eligibility for the free line requires users not to have canceled any voice lines in the past 90 days or already possess a free line.
Despite the attractive offer, users must not qualify for certain discounts, such as the 'Hometown Discount', to be eligible for the new line.
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