T-Mobile has introduced a free line offer for select customers with at least five years of loyalty, potentially as an apology for recent price hikes on legacy plans. Eligible customers will receive a notification and must meet certain criteria, including not having canceled a line recently and not already having a free line. The offer applies to both employee and business accounts, but excludes several discounts. A one-time $10 device connection charge also applies, and customers can order the line via their account or T-Mobile's app.
T-Mobile is offering a free line to select loyal customers as a potential apology for recent price increases on some legacy plans.
Eligibility for the free line requires customers to meet several criteria, including account age and discount restrictions, and it cannot be used for financing a new device.
The offer applies to both employee and business accounts, expanding the number of eligible customers despite certain exclusions for popular discounts.
Customers can order the free line through their account or the T-Mobile app, but they must pay a one-time $10 connection charge.
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