Headless 360 lets customers access Salesforce data from tools such as Cursor, WhatsApp, ChatGPT, Claude, and terminals. Since launching at Trailhead DX in April, it has processed 4.5 million MCP calls and nearly a trillion API calls. The platform is positioned to increase implementations, consumption, workflow actions, data access, and intelligence across Salesforce. The focus is on knowledge workers who can reach Salesforce through everyday tools without context switching into a separate app. Salesforce plans to bring its agentic CRM to every surface and work with customers and partners to monetize new interactions. Headless 360 expands Salesforce into new addressable areas and adds a fourth monetization vector beyond seat upgrades, new user pockets, and flex credits.
"It's going to lead implementations, drive consumption, more actions, more workflow, more data, more intelligence, all compounding across Salesforce. We're meeting our customers where they are,"
"With Headless 360, Indeed is building and deploying Agentforce agents right from Cursor."
"We're going to bring our number one agentic CRM to every surface, meeting customers where they are, and we're going to work together with our customers and with our partners to find the right ways to, in a fair way, to monetize those new interactions and those new uses are accessing our platform,"
"Milano said the real breakthrough wasn't for builders but for knowledge workers, because they can now access Salesforce through Slack, Claude Cowork, or other tools in their daily flow without context-switching into a separate app."
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