Salesforce has announced its acquisition of Convergence.ai to bolster its AI technology and development efforts, particularly within its Agentforce initiative. Convergence.ai, based in London, specializes in creating AI agents that adeptly navigate changing digital environments, handling complex tasks while adapting to unexpected challenges. The acquisition aims to not only enhance Salesforce's AI capabilities but also expedite the development of agents that improve both customer interactions and employee productivity. Salesforce executives anticipate a future where these advanced AI agents significantly transform workflows by being intuitive and resilient in dynamic settings.
The next wave of customer interaction and employee productivity will be driven by highly capable AI agents that can navigate the complexities of today's digital work.
Convergence's innovative approach to building adaptive, intelligent agents is incredibly impressive. We are thrilled to welcome their talented team to Salesforce.
We're looking toward a future where Agentforce can empower our customers with AI agents that don't just follow instructions, but truly perceive, reason, and adapt to the complexities of modern digital workflows.
Imagine AI assistants that can intuitively navigate ever-changing interfaces and intelligently manage intricate tasks with a new level of resilience and human-like ingenuity - that's the kind of step-change we're eager to explore.
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