Microsoft has announced the upcoming launch of AI agents designed to optimize functionalities in Dynamics 365 and Microsoft 365, aimed at automating business tasks. Set to go public in May, these agents will facilitate operations like lead research and customer outreach, significantly improving efficiency compared to manual processes. Additionally, a Microsoft AI Accelerator program is set to aid businesses in transitioning away from legacy CRM systems, with testimonials showcasing successful implementations of Microsoft 365 Copilot. This initiative highlights the increasing reliance on AI within corporate sales environments.
Microsoft is launching AI agents for Dynamics 365 and Microsoft 365 to automate business functions, available in public preview by May.
The new Sales Agent can autonomously grow sales pipelines and assist in customer outreach, leveraging AI to operate around the clock.
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