Microsoft announced inaccuracies in the price lists for several of its products, including Microsoft 365 Copilot services, on April 1. The errors pertained to the NCE monthly billing plans for annual commitments, revealing discrepancies with the previously issued March prices. While Microsoft had previously announced price increases set to take effect, those using prior lists for pricing may find themselves at a disadvantage if they ordered post-correction. The situation illustrates the complexities of Microsoft's New Commerce Experience channel program, which, while aiming to streamline processes, has led to customer frustration in this instance.
"The April NCE license-based price list doesn't indicate the correct pricing for annual commitment monthly billing plans for Microsoft 365 Copilot, Microsoft 365 Copilot for Sales, and Microsoft 365 Copilot for Service."
"If you placed an order after the corrected lists were published, but used the inaccurate lists to formulate a quote, you're out of luck."
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