"Increased customer engagement over two-way SMS, email, social media, and web chat. Advanced, integrated tools that accelerate resolution: GOCare will integrate with key KCTC systems-NISC iVue (billing and OSS back office), Calix Service Cloud (network tools), and Salesforce (CRM and CheckPoint Solutions services)-bringing essential tools into a single, unified view. This centralized platform will enable staff to address customer inquiries more quickly and effectively, while reducing workload and saving valuable time."
""At KCTC, our customers aren't just part of our business-they're the heart of it," said Casey Peck, GM of KCTC. "By partnering with GOCare, we're unlocking seamless, real-time communication and proactive support that keeps our members connected, informed, and delighted at every digital engagement.""
"ALPHARETTA, Ga., Sept. 4, 2025 /PRNewswire/ - GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced today that Kalona Cooperative Technology Company (KCTC) has partnered with GOCare to support its customer experience enhancement goals, driving its network growth initiatives. KCTC, founded in 1905, has grown into one of the most advanced telecommunications companies in Iowa. KCTC continues to invest in innovative broadband technology, including best-of-breed tools to deliver the highest quality products and superior service to its customers"
KCTC partnered with GOCare to enhance digital customer experience and support network growth. KCTC will launch GOCare Messenger and GOCare Connect from the Digital Experience Platform portfolio. Deployment enables increased customer engagement across two-way SMS, email, social media, and web chat. The GOCare platform will integrate NISC iVue, Calix Service Cloud, and Salesforce to present essential tools in a unified view. Centralized access will enable staff to resolve inquiries faster, reduce workload, and save time. Optimized workflows and improved first-contact resolution will streamline operations, enable scaling, and support automation-driven growth. KCTC continues investing in innovative broadband technology and relies on knowledgeable local employees to deliver high-quality service.
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