The article discusses the accelerating digitization of workflows driven by automation, process orchestration, and emerging technologies like agentic AI and cloud-native systems. It focuses on Aris Task Mining by ProcessMaker, a tool that integrates manual and automated processes to eliminate blind spots and enhance efficiency. It captures manual elements to ensure accurate automation and process standardization. The article highlights insights from Marc Vietor on the inefficiencies created by untracked manual processes and emphasizes the importance of task mining for informed decision-making and operational improvement.
"We're seeing customers with 20% or more of their processes happening manually and/or outside of trackable systems. This inevitably means time and costs are wasted."
"Task mining helps understand what's happening in these manual processes in detail. The real story of what's happening is the only sound basis for impactful decisions that improve efficiency."
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