Real-time coaching often outperforms systems like dashboards in achieving performance results. Personal interaction and tailored advice can significantly enhance outcomes, as evidenced by a softball team's victory despite being outnumbered. Disharmony in automated tools, akin to a poorly functioning pitching machine, highlights the need for flexible, on-the-spot guidance. Dashboards provide data but lack insights, leading leaders to constantly tweak them instead of engaging with the real-time dynamics of their teams and customers, which ultimately affects success.
"As each girl stepped up to bat, I worked with her one-on-one. 'Scoot toward the plate.' 'Elbow up.' 'You've got this.' And they delivered - hit after hit."
"Meanwhile, you're missing what actually wins the game as it happens in real time in the calls, friction points and missed signals."
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