Consumers have high expectations for the use of AI in customer service | MarTech
Briefly

from MarTech5 months ago
52.4% believe that the use of AI will improve customer service. Specific expectations include 24/7 support (34.7%) and no wait time (19.5%).
MarTechhttps://martech.org/consumers-have-high-expectations-for-the-use-of-ai-in-customer-service/
70.5% don't care about the gender of chatbots. 56% view male chatbots as more trustworthy.
MarTechhttps://martech.org/consumers-have-high-expectations-for-the-use-of-ai-in-customer-service/
Over 40% believe that previous interactions with AI-driven customer service made their experiences worst.
MarTechhttps://martech.org/consumers-have-high-expectations-for-the-use-of-ai-in-customer-service/
Read at MarTech
[
add
]
[
|
|
]