Affordability isn't enough. Fast casuals need a fandom-first approach | Fortune
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Affordability isn't enough. Fast casuals need a fandom-first approach | Fortune
""Affordability" has become business's favorite new buzzword - and for good reason. US inflation remains high, alongside pricing on everyday household expenses. As a result, countless studies show that it's top of mind for the vast majority of people - driving decision-making across demographics. In the fast casual space in particular, affordability has been cited as a factor in ongoing slumps, but across the quick-service landscape, a clear strategy is taking shape."
"From McDonald's to Applebee's to IHOP, established chains are leaning hard into deals and limited-time bundles, all designed to bring people back through the doors. And in the short term, it's working. Consumers facing higher grocery prices are responding to brands' cost-conscious efforts to win them back. But these brands need to consider the long game, too."
"In fact, back when our brand Chain was first founded by writer/actor B.J. Novak, Michelin-starred chef Timothy Hollingsworth and others, it wasn't just in recognition of their personal nostalgia for chain restaurants. It was because they saw how these restaurants were part of a shared cultural memory - and wanted to partner with them to create immersive experiences, elevated fast food favorites, and collectibles that honor the special place that these chains hold in many people's hearts."
Affordability and rising inflation have made price a primary factor shaping consumer decisions across demographics, prompting quick-service chains to emphasize deals and limited-time bundles. Established brands like McDonald's, Applebee's, and IHOP are using cost-conscious promotions to lure customers back, and these tactics are producing short-term gains as consumers seek relief from higher grocery prices. Long-term resilience requires more than discounts; diners increasingly seek experiences, storytelling, and emotional branding. Brands that cultivate emotional resonance, identity, and belonging will build lasting fandom. Historic chains function as cultural touchstones, inspiring immersive collaborations and collectible experiences.
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