"The Los Angeles Metro Lost & Found office off Pasadena Avenue in Montecito Heights has items as varied as cellphones and blowtorches that have been found by Metro staff or security guards on buses and rail lines."
"Metro recovers approximately 1,000 items a month and processes close to 15,000 items a year. It has a 30% rate of return, meaning 30% of lost items are recovered and reunited with their owners."
"Witnessing the emotions of people reuniting with their treasures, it doesn't matter how small or large, brings joy. A mother whose daughter lost a button from her coat contacted Metro—it was a very ornate button and that seems small to someone but not to the owner."
The Los Angeles Metro operates a Lost & Found office in Montecito Heights that reunites riders with items left behind on buses and rail lines. The system recovers approximately 1,000 items monthly, processing close to 15,000 items annually with a 30% return rate. Lost items range from common belongings like cellphones and backpacks to unusual items such as blowtorches, prosthetic legs, and generators. Metro staff and security guards collect these items and work to return them to owners. Patrick Diaz, Metro's communications manager, encourages riders not to assume lost possessions are gone forever, sharing his own experience of losing a textbook years ago. Vanessa Smith, executive officer of customer care, emphasizes the emotional significance of reuniting people with their belongings, regardless of monetary value.
Read at Los Angeles Times
Unable to calculate read time
Collection
[
|
...
]