The Los Angeles County Sheriff's Department's computer dispatch system crashed again, leaving deputies reliant on radio communication to handle calls. This issue follows a similar failure on New Year's Eve due to a glitch that prevented personnel from logging on. Although a temporary fix had restored functionality, the recent crash raised questions about its cause and repair duration. The department had been seeking to upgrade the aging system and planned to test new options, indicating persistent challenges in modernizing essential technology.
"Now, the call takers have to write down all the information for each call, and then the dispatch has to voice all the details and the patrol unit has to write it all down."
"The department said it had been in the process of trying to upgrade the dispatch system for some time, and that it had issued a request for proposals for a new CAD system in mid-2023."
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